1.AccordingNewest AliexpressBusiness Service Agreement informsall productsshould beshowed real priceto customs becausebuyersareresponsiblefor paying tax involved, such as import tax, VAT, etc.
2. Due to thetax problem, buyer refuse to receive the goods,buyerneed toresponsiblefor the freight back and forth. Thank you for your cooperation.
3. According tocustoms rulesinRussia, we have to writereal priceto customs.andbuyerhave tooffer passport information,personal VAT numberand link of product to local customsfor clearance. Thanks.
4. ForGermancustomers, please note thatGerman customdecide toimplementthe single customs clearance costs for e-commerce goodsfrom Mar.1 2018. Deutsche Post DHL will charge an additional fee of6 EUR / set(including VAT) for taxable and hospitality tax on incoming mail.
5. ForSwedishcustomer, please note that theSwedish Customsdecided to impose VAT on all non-EU e-commerce items (including mail) startingMarch 1, 2018. The implementation of zero-value-added tax threshold, does not distinguish between the level of value, the recipient VAT. If the value of the goods islessthan150 euros, Sweden Post will charge7.5 eurosfor services,morethan 150 euros, for12.5 eurosservice charges e-commerce items.
6. ForBrazilcustomer, please note that theBrazil Customsdecided tocharge a feeof15 reais(about3.5 USdollars) per order for allinternational parcelshandled by the customsfrom August 27, local time.You have topayit within30 days, otherwise the package will bereturned or destroyed. For that, wewontdo moneyrefund.
7. To European union(28 counties) we haveXINNUO or YUNTUshipping which will pre-paid taxes in our side which means no need pay taxes when goods received, the delivery time need 8-15 days to GB, France, Italy, Spain, Germany etc.Contact us if you need this service.
1. Wepreferpayment throughESCROWwhich issecurity wayfor you.
2. Plsmake suretheshipping address,zip codeandtel-numberarecorrectbefore payment.
3. Thebuyersareresponsiblefor all additional custom fees, brokerage fees, duties and taxes forimportationinto your country.
4. We also canacceptthe payment byPaypalif you think Paypal is convenient for you to order. But now only canshiptoUSA, UK, Italy, Spain, France, Germany.
5. Welcome tocontact usby chat tool directly orleave a messageif you order in bulk.
6. Refund will be done by Paypal.
1. Allitemswill bedouble checkedandwell packedand they will be dispatched within5 business dayswhen order is paid.
2. Normally weshippackageby DHL, it will take about3~7 working daysto most of countries, door to door.
3. If youaddressis aremote areaby DHL, if you do not add remote areashipping fee, we will arrange shipmentby our methods, hope you can kindly understand it, thanks.
4. e-EMS: it is for Russia and some other countries.
5.If youchoosetheshipping wayisair post mail, it normally takes30-90 days without tracking information, pls noticed. It’sbettertochooseEMSorDHL, morefasterandsafe.
6. If youdon’t getthe package in normal time, pleasecontact uskindly, we will do our best to assist you.
7. If youdon’t acceptabove terms, pls do not buy it, thanks.
1. We provide1-3 year warrantyperiod, repair or replace for free;the second year and the third year, we canrepair it free. but we willchargefor the parts that need to change.
2. If you are not satisfied with the item and want to return it reasonably, pleasecontact uskindlyfirst. We willtry our bestto deal with the issue for you or you can exchange or return the item in one week.
3. All returned itemsmust bein itsoriginal conditions.Anthropogeniccauses as defects arenot guaranteed.
4. If you want to return the item, pls confirm thereturn addresswith us, we only acceptEMS or Postfor return product. Thanks.
5. If the productbreak down, pleasecontact us.
1. Wemaintainhigh standards of excellence and strive for100%customer satisfaction!
2. If you aresatisfiedwith them, please lease5 star positive feedback
3. Negative feedback or low DSR does no resolve any underlying issues. If youhave a problem, pleasecontact usvia email firstly and give us the opportunity to reasonably rectify in a reasonable amount of time. We will try to respond ASAP, and we are alwayswilling to workthings out.
4. For someuncontrollable factors, the item may be damaged during shipping. If you receive a broken item, pleasecontact us first, we will investigate and replace, if you have any other questions please email us. we willrespondwithin24 hours or less.
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